Direct Song!?

[Nocturnal]

I keep needing to make an account and order my own copy but I think I will see how it goes with everyone else from the UK. I've been screwed too many times with website orders. Didn't bethsada say it might appear on the itune store?

[SilentKillJon]

For all those whom have questions about their order if they just ordered recently, I have just received an e-mail from DirectSong after I e-mailed them about my 'Past Orders' section not showing up and such. Here is what they said.

Date: 2011-12-09 09:37:41
Name: Gloria
Message:

Hi Jonathan-

Thank you for your Skyrim Soundtrack CD order!

Your Order Number = 2*****

The Skyrim Soundtrack CD's are now arriving from manufacturing so that they can be signed by the composer.

Please allow 4-6 weeks from the order date for delivery.

Best Regards,

Gloria

[OnkelFrame]

Like some others, just registered here to get into this discussion.

First of all, Thank you guys for talking about this - didn't know if I am the only one having the "Card Approved"-Missing Problem. As well as you I am still waiting for my copy (living in Germany). I don't have to say how disappointed I am of the support page of DirectSong - however, this soundtrack is worth a little trouble...

[butterfly]

Hey all, I´m so glad I found this forum. I placed my order on November 6, 2011 and have not received any confirmation. I live in the Czech Republic. I sent them two tickets, they did not respond. I disputed the transaction on PayPal on November 22.
Just a few days ago I received the following e-mail:

Date: 2011-12-02 10:06:26
Name: Gloria
Message:
Hi xxxx
Thank you for your Skyrim Soundtrack CD order!
Your Order Number = 2xxxxx
The Skyrim Soundtrack CD's are now arriving from manufacturing so that they can be signed by the composer.
Please allow 4-6 weeks from the order date for delivery.
Best Regards,
Gloria

Then I received a second e-mail:
Date: 2011-12-03 12:27:54
Name: Gloria
Message:
Hi xxxx
We don't show you in the DirectSong system. Which means we'll need to research this with PayPay. Can you send me your PayPal Transaction number? It's a really long number that doesn't have any letters in it.
Best Regards,
Gloria

I do not understand why they need the transaction number etc. because I sent them all the details concerning the paypal transaction already on November 11 with the first ticket.

I do not know if to wait or to escalate the dispute to a claim.
I have only two days left to do it.

Good luck.

[GarrisonPrice]

I ordered my soundtrack over thirty days ago. Did anyone else order at the very beginning and not receive theirs yet? Its taking forever

[SilentPsycho]

Okay, just got a response! It seems that when it disappears from the order, that's it being sent out!

Message:

Hi SilentPsycho-

Chances are you've already received your Order # - if not you should be receiving it any day now!

Best Regards,

[wildfire7860]

I ordered mine a little over a week ago...not sure if that means anything for me.

[dubq]

Same issue. Ordered November 8, got a confirmation when I did order. No shipping confirmation but DirectSong says it was sent out. We shall see.

[Kaeolian]

So I got tired of being baffled and talking to other baffled people about my bafflement and sent in a support ticket to DirectSong. I didn't really know what to expect, so I just went into it expecting my ticket would be overlooked. Amazingly, it was responded to, the exact same day I sent it in.

Here is my correspondence, for those curious, and hopefully it might give someone out there peace of mind.

Subject: Skyrim Soundtrack
Tracking ID: GVJRBQRRD9
Ticket status: Resolved
Created on: 2011-12-09 06:31:23
Last update: 2011-12-09 20:02:32
Last replier: Staff
Category: General
Replies: 5
Priority: High

Date: 2011-12-09 06:31:23
Name: Kayla
E-mail: ***(removed for privacy)***
IP: 199.15.154.24
Message:
I am disappointed with the poor communication associated with whether or not customers are going to receive their Skyrim soundtracks. I understand that you must be flooded with so many orders it is hard to manage the sheer amount of interest in the product, but a bit of confirmation would assist customers in not feeling like their orders have vanished through the framework.

I preordered the Skyrim OST on 11.11.11, and all I got was a confirmation email. Checking DirectSong's order status, all I see is this: Order Status: Card Approved.

I checked it today and the order simply disappeared from my order history page. It's just plain gone.

Does this mean it was shipped? Does this mean I'm finally going to receive my order or does this mean that the site decided to just drop my order after my card was already charged and the order was paid for?


I will be very, very upset if my money ended up being stolen after I paid for something I really, really want. I am a huge fan of Jeremy Soule, and being a young composer myself, I once spoke to him many years ago. The fact that he took time to reply to my email and show interest in my music made me want to buy his music, and to have something personally autographed was so intriguing to me that was why I ordered my copy. If I don't get my Skyrim OST I will be very crushed. I don't care how long it takes for it to arrive, I just want to have peace of mind that it *IS* going to arrive. The lack of information and lack of communication is what is leaving me wondering if I've just been duped.

Date: 2011-12-09 16:24:16
Name: Gloria
Message:
Kayla-
You didn't give me enough information to find your order in the system. I'll need your last name & the email address you placed the order with.

Best Regards,

Gloria

Date: 2011-12-09 17:58:25
Name: Kayla
Message:
Ah, my apologies.

Kayla Snyder; ***(removed for privacy)***. The order number is ***(removed for privacy)***

Date: 2011-12-09 18:02:08
Name: Gloria
Message:
Hi Kayla-

Looks like your CD shipped USPS First Class - your tracking number = ***(removed for privacy)***
Best Regards,

Gloria

Date: 2011-12-09 19:15:51
Name: Kayla
Message:
Thank you for your timely response, and I apologize if I sounded rude in my initial message. I was baffled with the lack of easily accessible information on the DirectSong site and wasn't really expecting any response to my support ticket. Thank you for your patience.

Date: 2011-12-09 20:02:32
Name: Gloria
Message:
It's all good Kayla!

Best Regards,

Gloria

--- End of ticket ---

[IgnitedSoul]

Got my Skyrim soundtrack today in the mail. Awesome cover art. Jeremy Soule's sig. is in the cd cover and is in gold ink. A couple days prior my order disappeared on the direct song website, but I am guessing that's there way of saying it has shipped.

GL everyone

[Usethisusername]

Does anyone have Gloria's contact information? Or does anyone know where I can find it? I placed my order on November 19th and have received nothing but a deduction from my credit card.

Flying blind here.

[Skeet1983]

My mom ordered the Soundtrack on 11/20 and have not recieved it yet. Been trying to reach them and they said was refunded on day of order. It is weird because my mom never even authorized a refund. What is going on? Help appreciated everyone

[SilentPsycho]

I'm in the UK, and mine arrived yesterday.

[Atraban]

I registered here just to post the reply I got from Directsong:

Hello Janne,

Thank you for your order 25985, 11-30-2011!

We apologize for the delay in shipment and in answering emails. Response to Jeremy Soule's "Skyrim" was 30 times more than we had anticipated. The staff is working double shifts trying to fulfill orders and reply to emails.

Jeremy Soule is personally signing all of the CD’s, as he had promised.

Please allow 5 weeks from order date for shipment.
You will be sent an email upon shipment.
We at Directsong wish you a very, Merry Christmas!



Regards,


Mary


This happened after my second inquire about the order. Still it's quite strange that it takes 5 weeks to ship the CD's... And propably a month more to arrive here in Finland.

[OnkelFrame]

Yeah, mine arrived 2 days ago (in Germany) without paying any kind of additional taxes - THAT's how I want it!
Soundtrack is awesome and the autograph really was worth waiting. With that said, for all the other german people out there:

"Der Soundtrack wird auch nach Deutschland ohne große Probleme versandt. Dauert allerding einige Wochen. Keine Sorge, es kommt an!"

[SilentPsycho]

I'm slightly confused. Not only did I receive my copy a few days ago, but I also received a second copy I didn't even order today! Now to go check with my bank to see if they took payment twice or something...

[Elegost]

Got mine today! hand signed! Beautiful!

[kelmonster]

I'm in the UK and got mine today. It's stunning!

[Kinky Kitten]

I ordered the Skyrim OST December 1st and got an order confirmation right away. Still waiting to receive the package. A coworker had gotten his yesterday (order put in Nov 11th).

I also purchased another soundtrack from DirectSong, but the digital download and a virtual item bundled with the download did not work at all. Clicking on redeem button does nothing at all and download link leads to url with id=null after the page load fails (connection to server reset, to all of their multiple download servers).
I've emailed DirectSong about this issue twice with tracert information and everything, but haven't received any help aside from "we have resetted your download, please try again" when I can't even get any download to start. I'll probably ask for a refund. A bit crappy service if I may say and won't be purchasing from their store again.

[AlphaWolf]

I just resurrected a year old thread...

I ordered the skyrim soundtrack on 31/10/12 my account says "card approved" I have contacted the support team twice I got two replies which was lucky:

Hi [Removed for Privacy] !

There has been a hold on shipping due to manufacturing delays. We understand the inconvenience this may cause and your cooperation, patience and understanding is greatly appreciated.

We will be shipping during the next business days. We will send you an email confirmation with a tracking number which can be used at the United States Postal Services website once your CD's have been dispatched.



Ticket Details
Ticket ID: IZD-135-81687
Department: Shipping
Type: Issue
Status: Closed
Priority: Critical

Email 2: (This one is hilarious)

Hi [Removed For Privacy],
I completely understand your concern
unfortunately we have experienced unexpected delays in manufacturing which have caused setbacks for the composer in signing the thousands of orders we have received.

we are also unable to keep stock due to high demand.

Your patience understanding and cooperation thus far has been greatly appreciated and we understand the inconvenience it has caused. I assure you we are working diligently to expedite all orders as quickly as possible. For the inconvenience I am more than happy to offer you a free digital music download to a soundtrack of your choice from our direct song website (Skyrim & Gw2 unavailable in digital download)
If you would like to take advantage of this offer please reply with the name of the soundtrack you would like and offer code: 3****.




Ticket Details
Ticket ID: UIN-510-97011
Department: General
Type: Issue
Status: Closed

[AlphaWolf]

Order Update:

I just checked again on my account on directsong and found that it has been dispatched 20 minutes late I get a note through my door saying I owe £11.76 in customs charges... Thanks Royal Mail!

[AlphaWolf]

Just received my order today and I'm quite pleased with it.

days it took to arrive: 60

[ginger1973wine]

Hello!
I hope someone out there can help? I bought the skyrim soundrack from directsong for a present for my husband back in January 2013 this year via paypal. I noted that they said it could take up to 6 weeks to reach me here in the UK.
Its now April 2013...and no sound track has arrived..I have emailed them, and I just get an automated reply. I also raised a claim with Paypal but because it was so long ago I can't dispute it.

Its really bad! in the grand scheme of things £30 ish..isnt huge..but they took my money any hoo!

Please can anyone advise me?
thanks everso!
Sam

[SilentPsycho]

Just keep emailing them.

[HatofMadness]

Have you tried calling them? Instead of Email?

If you able to get in contact with customer service, you should be able to give them a tracking number, or confirmation number of some sort. At least you'd get a person to talk too with straight forward answers.

Other then that, I somewhat don't know what to tell you....Good choice for a soundtrack though!